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SMS Policy

What service-related text messages you may receive from us, how often, and how to opt out at any time.

Last updated: May 28, 2026

Program description

YT Locksmith sends SMS messages to members about the status of their locksmith service requests. Specifically, members may receive: confirmations when a job is created, updates when a technician is assigned, en-route notifications, and appointment confirmations.

Members opt in to this SMS program during membership signup at /membership/signup by checking a clearly labeled consent box before submitting the signup form. We never send unsolicited marketing or promotional SMS, and we do not share mobile numbers with third parties or affiliates for marketing.

What you may receive

  • Confirmation that your service request has been created
  • Notification when a technician is assigned to your job
  • Updates when your technician is en route, with an estimated arrival window
  • Appointment confirmations and reschedule notifications

One-time verification codes for account login are handled separately by Twilio Verify and are not part of this SMS program.

Message frequency

Message frequency varies by service activity, typically 1–4 messages per service request. We do not send a recurring schedule of messages outside of an active service request.

Message and data rates

Message and data rates may apply depending on your carrier plan. YT Locksmith is not responsible for any charges incurred from your mobile carrier.

How to opt out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. Once you reply STOP, you will receive a final confirmation message and will not receive any further SMS messages from this program.

To rejoin the program at any time, reply START or contact us by phone or email.

How to get help

Reply HELP to any of our messages for help. You can contact us directly:

Privacy

Information you share with us as part of our SMS program is handled in accordance with our Privacy Policy. Mobile information and SMS opt-in consent are never sold or shared with third parties or affiliates for marketing purposes.