Privacy Policy
Our ways to keep your personal information secured
Effective Date: May 28, 2026
Our Commitment to Your Privacy
At YT LOCKSMITH, your trust is our top priority. We are dedicated to delivering exceptional locksmith services while safeguarding
your personal information at every step. This Privacy Policy explains how we collect, use, and protect your information, and outlines
your rights as our valued customer.
Why We Collect Your Information
To provide you with reliable locksmith services and products, we must collect certain personal details. Federal and state laws
require us to explain how we handle your information. Please review this policy to understand our practices and your protections.
What Information We Collect
Depending on the services you request, we may collect and store:
- Identification documents
- Address details
- Mobile phone number and email address
- Vehicle information (year, make, model, VIN, license plate) for members
- Payment information, such as credit card numbers (processed securely through Stripe)
- Service history and communication records
We gather this information from:
- Service applications and signup forms on our website
- Service agreements and contracts
- Your transactions and interactions with us
- Authorized representatives, such as family members or emergency contacts
Our Privacy Principles
- We never sell or rent your personal information.
- We require all partners and subcontractors to uphold strict privacy standards.
- We do not share your information unless you authorize it or the law requires it.
- All customers—past, present, and future—receive equal privacy protections.
How We Use and Store Your Information
Your information is used solely to:
- Deliver and improve our locksmith services
- Confirm your identity and process your requests
- Send service-related notifications about your job status and appointments
- Maintain accurate service records for at least two years
All records are securely stored and accessible only to authorized personnel. We maintain a restricted access list to prevent unauthorized access and ensure your safety.
When We Share Your Information
We do not disclose your personal information except as required or permitted by law. When necessary to serve you, we may share information with:
- Vendors working on our behalf (e.g., payment processing through Stripe, SMS delivery through Twilio, email delivery)
- Subcontractors assisting with your service request
We only share information with your explicit consent, unless otherwise required by law.
Your Rights and Access
You have the right to review, copy, and request corrections to your personal information. If you believe any record is inaccurate, notify us in writing. We will correct it within 30 days or explain why a change cannot be made. Your statement will be kept on file and shared with relevant parties as required.
SMS Communications Consent
By providing your mobile number during membership signup and checking the SMS consent box, you expressly consent to receive
service-related text messages from YT LOCKSMITH. These messages are transactional and are limited to:
- Service request confirmations
- Notifications when a technician is assigned to your job
- En-route updates from your technician
- Appointment confirmations and reschedule notifications
One-time verification codes for account sign-up and login are handled separately through Twilio Verify and are not part of our SMS marketing or notification program.
Message frequency varies by service activity, typically 1–4 messages per service request. Message and data rates may apply depending on your carrier plan. Consent to receive SMS is not a condition of purchase or service.
You may opt out of SMS communications at any time by replying STOP to any text message received from us. Reply HELP for help, or contact our support team directly. Full details are in our SMS Policy.
YT LOCKSMITH does not send promotional or marketing SMS. We use SMS only for transactional service notifications described above.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of
personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Email Communications Consent
By providing your email address through our website, signup forms, invoices, customer portals, or direct communication channels, you
consent to receive emails from YT LOCKSMITH regarding our services. These may include:
- Welcome and onboarding messages
- Appointment confirmations and reminders
- Estimates, invoices, receipts, and payment reminders
- Service updates and customer support responses
- Follow-up communications regarding completed services
- Occasional promotional offers and product updates
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails, or by emailing
support@ytlocksmith.com. Transactional emails (invoices, appointment confirmations, account notifications) will continue to be sent
as required to service your account.
We do not sell, rent, or share email addresses with third parties or affiliates for their marketing purposes.
Website Privacy and Security
When you visit our website, we use encryption and secure protocols to protect your data. We use cookies to enhance your experience,
but these do not collect personal details unless you provide them.
Additional Safety Measures
- Equal Protection: All customers, whether members or not, receive the same privacy and safety standards.
- On-Site Security: Our locksmiths verify identity and obtain consent before providing service.
- Confidential Records: All service records are securely stored for at least two years.
- Restricted Access: We maintain a list of individuals prohibited from accessing our services to prevent misuse.
- Emergency Protocols: In emergencies, we prioritize your safety and privacy, verifying contacts and protecting sensitive
information.
- Data Encryption: All communications and service requests are encrypted for your security.
- Consent-Based Sharing: We only share your information with third parties when necessary and with your consent, except as required
by law.
- Staff Training: Our team receives ongoing training in privacy, safety, and ethical conduct.
Contact Us
If you have questions about this policy or wish to exercise your rights, please contact our Administrative Office:
YT LOCKSMITH
2043 East St #279, Concord, CA 94520
Phone: +1 (925) 440-0476
Email: support@ytlocksmith.com
Thank you for choosing YT LOCKSMITH. Your privacy and security are always our priority.